FREQUENTLY ASKED QUESTIONS

What is WRDB?

WRDB is a curated fashion and lifestyle store focused on delivering unique, high-quality pieces to our global community. Every item is chosen with intention, style, and storytelling in mind.

How can I contact you?

If you have any questions, concerns, or inquiries, feel free to reach out to us at:

We typically respond within 24–48 hours.

Orders & Shipping

Where do you ship from?

All orders are shipped from Germany.

Do you ship internationally?

Yes! We offer worldwide shipping from Germany.

How much is shipping?

We charge a flat rate shipping fee of $20 USD on all orders, regardless of destination.

How long will my order take to arrive?

Estimated delivery time is 7–12 business days worldwide.
Note: Delays may occur due to customs or unforeseen shipping disruptions.

Do you provide tracking?

Yes. Once your order ships, you’ll receive a confirmation email with a tracking number.

Returns & Exchanges

Do you accept returns or exchanges?

Due to the curated nature and limited stock of our collections, all sales are final.
We do not accept returns or exchanges unless the item is defective or incorrect.

What if my item is damaged or incorrect?

Please contact us within 7 days of delivery at with:

  • Your order number
  • Clear photos of the issue

We’ll make it right.

Payments

What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options at checkout.

Is my payment secure?

Absolutely. Our store uses Shopify’s secure checkout with SSL encryption to ensure your information is safe.

Other

Can I change or cancel my order after placing it?

Orders are processed shortly after placement.
If you need to make changes, please contact us within 1 hour of placing your order at:

We’ll do our best to assist, but changes are not guaranteed.